We are committed to providing a high quality service and take feedback very seriously in striving to improve our business and services. We acknowledge that we may not always get it right so if something has gone wrong, let us know. Our goal is to treat feedback impartially, sympathetically and in a consistent manner with the minimal possible delay. Where it is not possible to resolve your concern informally to your complete satisfaction please use the below complaints policy.
How Do I Complain?
You can contact the Business Relations Manager on 0161 505 0984 who will take full details of your complaint.
Alternatively, you may wish to write to us on address below or email us at [email protected].
Within 48 hours of receiving your complaint, you will receive a notification acknowledging receipt.
We will investigate your concerns and respond to your complaint with 14 working days. Where this is not practical, i.e. due to the nature of your complaint, we will notify you in writing that the investigation is still ongoing and will explain the reasons for any delay over and above the agreed timescale.
Please be aware that during the investigation we may need to contact you in order to obtain further details!
Latus Group (UK) Ltd.